STORE POLICY
Client support
Welcome to MJL Piano & Co., where we are committed to providing exceptional customer service to our valued community of pianists. Our commitment is to guarantee your satisfaction with our teaching materials for pianists. Please take a moment to review our customer support section to better understand our policies.
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1. Order Processing:
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Order Confirmation: After placing an order, you will receive a confirmation email with the details of your purchase. Please review this information carefully to ensure accuracy.
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Order Changes and Cancellations: To make changes or cancel an order, please contact our customer support team within 24 hours of placing your order. After this period, orders cannot be modified or cancelled.
2. Shipping:
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Shipping Times: We strive to process and ship orders promptly. Standard shipping times may vary based on your location. Please see our shipping information page for estimated delivery times.
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Order Tracking: Once your order is shipped, you will receive a tracking number via email. You can track the status of your shipment using the link provided.
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Shipping Costs: Shipping costs are calculated at checkout based on your location and the weight of the items in your order.
3. Returns and Exchanges:
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Return Policy: We want you to be completely satisfied with your purchase. If you are not satisfied with your order, you can return it within 30 days of receipt for a full refund, excluding shipping costs.
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Exchange Process: If you receive a defective or incorrect item, please contact our customer support team immediately. We will arrange a quick exchange at no additional cost to you.
4. Customer Support:
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Contact Information: For any questions, concerns or assistance, our customer support team is available via email info@mjl-piano.com. We aim to respond within 24 hours on business days.
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Feedback: Your feedback is valuable to us. We encourage you to share your opinions and suggestions, helping us to improve our products and services.
At MJL Piano & Co. we are dedicated to providing a smooth and enjoyable shopping experience for pianists and educators. Thank you for choosing us as your source of quality teaching materials. We value your trust and look forward to serving your musical needs.
Privacy and Security - Protection of Customer Information
At MJL Piano & Co., we understand the importance of safeguarding your privacy and ensuring the security of your personal information. This Privacy and Security Section explains how we collect, use, store and protect your data when you interact with our online shop to purchase teaching materials for pianists. Please read this policy carefully to clearly understand how we handle your information.
1. Information Collection:
Personal Information: When you make a purchase, we collect necessary personal information, including your name, address, email address and payment details. This information is used exclusively for order processing and communication related to your purchase.
Payment Verification: We use trusted third-party banking services to verify and process your payment securely. Your payment information is encrypted and protected during transmission to ensure a secure transaction.
2. Use of Information:
Order fulfilment: We use your personal information to process and fulfil your orders. This includes sending the products to the address you specify and providing you with updates related to your order.
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3. Data Security:
Encryption: Your sensitive information, especially payment details, is transmitted securely using SSL (Secure Socket Layer) encryption technology. This ensures that your data is protected from unauthorised access during the transaction process.
Storage: We have implemented industry-standard security measures to store and protect your personal information. Access to customer data is restricted, and our systems are regularly audited for compliance with security standards.
4. Third Party Services:
Payment Processing: We collaborate with reputable third-party payment processors to handle transactions securely. These processors adhere to strict security standards to protect your financial information.
Analytics: We may use analytics services to collect non-personal information about site traffic and user behaviour. This data is used to improve the functionality of our site and the overall shopping experience.
5. Your Consent:
Deactivation: You have the option to deactivate non-essential communications, such as promotional emails. However, transactional emails related to your order will be sent to ensure an efficient purchasing process.
When you buy from MJL Piano & Co., you trust us with your information, and we take this responsibility seriously. We are committed to maintaining the highest standards of privacy and security to ensure your trust and provide you with an excellent shopping experience.
If you have any questions or concerns about our privacy practices, please feel free to contact our Customer Service team at info@mjl-piano.com
Thank you for choosing MJL Piano & Co.!
Payment Methods
Credit/Debit Cards