Thank you for shopping at MJL Piano & Co.. We strive to provide quality piano books, cards, and pedagogical materials to enhance your musical journey. Your satisfaction is important to us, and we want to ensure a hassle-free experience when it comes to returns and refunds.

​

1. Eligibility for Refund:

• You may request a refund within 14 days of receiving your order, as required by EU law.

• To be eligible for a refund, the items must be unused, in their original packaging, and in the same condition as when you received them.
   

2. How to Initiate a Refund:

• Please contact our customer service team at info@mjl-piano.com within the 14-day period, providing your order number and a brief explanation of the reason for the return.

• Our team will guide you through the return process and provide you with the necessary information to facilitate a smooth return.
   

3. Return Shipping:

• Customers are responsible for the return shipping costs unless the return is due to a mistake on our part (e.g., wrong item shipped or item received in damaged condition).

• We recommend using a trackable shipping service to ensure that we receive the returned items.
   

4. Refund Process:

• Once we receive your returned items and verify their condition, we will initiate the refund process.

• Refunds will be issued to the original payment method within 14 days of receiving the returned items.
   

5. Exclusions:

• Digital products (e.g., downloadable sheet music) are not eligible for refunds.

• Personalized or custom-made items cannot be returned unless there is a defect or error on our part.
   

6. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately. We may request photos of the damaged or defective product to expedite the resolution process.
   

7. Customer Service:

• Our dedicated customer service team is here to assist you. If you have any questions or concerns regarding your order or the refund process, please reach out to us at info@mjl-piano.com

 

We appreciate your understanding and cooperation. Our goal is to provide you with a positive shopping experience, and we are committed to resolving any issues promptly and fairly.

Thank you for choosing MJL Piano & Co. for your musical needs.!